At Mexeb, we understand that sometimes an item might not be quite what you expected. If you’re not satisfied with your purchase from our online store, we’re here to help!

Returns

• Contact us within 14 days of delivery to start a return.
• Reach us at 📧 sales@mexeb.com with your order number.
• Returns are free for UK orders.
• We’ll email you a return postage label. Drop your return at a Post Office or schedule a free collection with Royal Mail.
• If you don’t have a printer, most Post Offices can print the label from the QR code.
• Original delivery cost (£3.60 or more) will be deducted from your refund, unless the item is incorrect or faulty.

International Returns

• Free returns for faulty or incorrect items.
• Otherwise, international customers are responsible for return postage.
• Mark your package as “returned goods” to avoid extra duties.
• Use a registered, trackable service and keep proof of posting.

Return Address

Mexeb Returns
42 Gressenhall Road
London SW18 5QJ
United Kingdom

Important

• Use the original packaging if possible and include the packing slip.
• If you don’t have the slip, add a note with your order number, name, and email.
• Items must be unused, in original condition, and include all original packaging.
• Sale items are non-returnable.

Refunds

• Refunds are processed within 2 working days of receiving your return.
• You’ll receive an email once the refund is credited.
• It may take up to 10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

• We currently do not offer exchanges (except for incorrect or faulty items).
• If you’d like a different item, please place a new order and contact us to return the original.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Thank you for choosing Mexeb. 🌿